Privacy policy

Last Updated: September 2, 2026

At IDTS Home Medical Supply, we believe shopping for medical equipment and supplies should be simple, comfortable, and trustworthy. We respect your privacy and want you to understand what information we collect, why we collect it, and how we use it.

This Privacy Policy explains how IDTS Home Medical Supply (“IDTS,” “we,” “us,” or “our”) collects, uses, and protects information when you visit or make a purchase through idtshomemedicalsupply.com.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you shop with us, we may collect information that is necessary to process your order, provide customer service, and improve your experience.

Depending on how you use our website, this may include:

Information You Provide to Us

When you place an order, create an account, contact us, or sign up for communications, you may provide information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Account login information
  • Information you provide when contacting customer service
  • Product preferences or questions you share with us

Because we are a home medical supply store, some of the products you purchase may relate to mobility, respiratory care, bathroom safety, pain relief, or other personal needs.

You should only provide health-related information when it is necessary for your interaction with us or when you choose to provide it.

Payment Information

We offer several convenient ways to pay for your order, including:

  • Credit and debit cards
  • Shop Pay
  • HSA/FSA cards
  • CareCredit
  • Other payment methods made available through our website

Payment information is processed through our payment providers. We generally do not store your complete credit card, HSA/FSA, or other payment card information on our own systems.

Your payment provider may collect and process information according to its own privacy policy.

How We Use Your Information

We use the information we collect to provide the products and services you expect from IDTS Home Medical Supply.

This may include using your information to:

  • Process and fulfill your orders
  • Ship your purchases
  • Provide order confirmations and shipping updates
  • Respond to questions and customer service requests
  • Help you select products that meet your needs
  • Process payments
  • Process returns, refunds, or exchanges
  • Provide information about products you've purchased
  • Improve our website and shopping experience
  • Prevent fraud or unauthorized transactions
  • Send promotional emails when you have opted in
  • Understand how customers use our website
  • Maintain and improve the security of our website

We don't use your information simply because you purchased a medical supply product to make assumptions about your health.

Medical and Health-Related Information

We understand that shopping for home medical supplies can involve personal or sensitive information.

You may purchase products from us such as CPAP supplies, mobility equipment, bathroom safety products, braces, pain relief products, and other home medical supplies.

If you voluntarily provide information about your health or personal needs when communicating with us, we use that information only as reasonably necessary to respond to your request, assist with product selection, fulfill an order, or provide the service you requested.

Please do not submit sensitive medical information through website forms, emails, or other communications unless it is specifically requested and necessary.

If you have questions about whether a particular product is appropriate for your medical condition, we recommend speaking with your healthcare provider.

Cookies and Similar Technologies

Like most websites, our website may use cookies and similar technologies.

Cookies are small files that help websites remember information about your visit and understand how visitors use the website.

We may use cookies to:

  • Keep items in your shopping cart
  • Remember certain preferences
  • Help our website function properly
  • Understand website traffic
  • Improve our website
  • Measure the effectiveness of advertising
  • Provide relevant marketing and advertising

Some cookies may be placed by third-party services that help us operate our website, process payments, analyze traffic, or advertise our products.

You can adjust your browser settings to manage or disable certain cookies. However, disabling cookies may affect how some parts of our website function.

Analytics and Advertising

We may use analytics and advertising services to understand how people find and use our website and to help us promote IDTS Home Medical Supply.

These services may collect information such as:

  • Pages you visit
  • Products you view
  • General information about your device
  • Browser information
  • Approximate location
  • How you arrived at our website
  • Interactions with our website

This information may be used to measure advertising performance, understand customer behavior, and show advertisements that may be relevant to you.

We do not intentionally use advertising information to identify or target individuals based on sensitive medical conditions.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers when it is necessary to operate our business and provide our services.

For example, information may be shared with:

  • Payment processors
  • Shipping and delivery companies
  • Website and e-commerce service providers
  • Customer service tools
  • Email and marketing service providers
  • Website analytics providers
  • Fraud prevention and security services
  • Professional service providers when necessary to operate our business

These companies receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, or government request, or when necessary to protect our customers, business, website, or legal rights.

Payment Services

We offer multiple payment options to make purchasing home medical supplies more convenient.

HSA and FSA

Eligible products may be purchased using Health Savings Account (HSA) or Flexible Spending Account (FSA) payment cards.

Whether a particular product or purchase qualifies for HSA or FSA reimbursement depends on your individual plan and applicable rules. We recommend checking with your HSA/FSA administrator if you have questions about eligibility.

CareCredit

We may offer CareCredit as a financing option for eligible purchases.

CareCredit independently processes financing applications and payment information. Any information you provide directly to CareCredit is subject to CareCredit's privacy practices and terms.

Shop Pay

We may also offer Shop Pay as a payment option. Shop Pay is provided through Shopify and may allow you to save payment and checkout information for faster purchases.

Information processed through Shop Pay is subject to Shopify's applicable terms and privacy practices.

Your Choices

We want you to have control over your information.

Marketing Emails

If you receive marketing emails from us, you can unsubscribe at any time by clicking the “unsubscribe” link included in the email.

Please note that even if you unsubscribe from marketing emails, we may still send you important transactional communications, such as order confirmations, shipping updates, or information about your purchase.

Cookies

You can manage cookies through your web browser settings. Some website functions may not work properly if certain cookies are disabled.

Updating Your Information

If you believe information associated with your account or order is incorrect, you can contact us and ask us to update or correct it.

How We Protect Your Information

We take reasonable steps to protect the information we collect from unauthorized access, use, alteration, or disclosure.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure.

For this reason, we encourage you to use caution when submitting personal information online and never share your account password with others.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through our website, please contact us so we can take appropriate steps to remove it.

Third-Party Websites

Our website may contain links to third-party websites or services, including payment providers, manufacturers, financing providers, or other resources.

Once you leave our website, the privacy practices of that third party will apply.

We encourage you to review the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, or legal requirements change.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically so you remain informed about how we handle your information.

Contact Us

If you have questions about this Privacy Policy or how IDTS Home Medical Supply handles your information, we'd be happy to help.

IDTS Home Medical Supply
Ramsey, Minnesota
Website: idtshomemedicalsupply.com

Email: info@idtshomemedicalsupply.com
Phone: 612-295-0121